Privacy Policy

Last updated: January 2026

Introduction

ALTUS GROUP INC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website altusgroup-inc.com or use our real estate services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or lead forms on our website
  • Subscribe to our newsletter or communications
  • Request information about our services
  • Communicate with us via email, phone, or other means
  • Engage our real estate services

This information may include:

  • Name and contact information (email, phone, address)
  • Property preferences and requirements
  • Financial information relevant to real estate transactions
  • Communication records and correspondence

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Date and time of visit

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Respond to your inquiries and provide requested services
  • Process and manage real estate transactions
  • Communicate with you about properties and services
  • Improve our website and user experience
  • Send you relevant updates and marketing communications (with your consent)
  • Comply with legal obligations
  • Protect against fraud and unauthorized activity

Who Has Access to Your Data

We may share your information with the following parties:

  • Service Providers: Third parties who perform services on our behalf, such as hosting, email delivery, and analytics
  • Transaction Parties: Relevant parties in real estate transactions, including title companies, lenders, and attorneys (as necessary for transaction completion)
  • Legal Authorities: When required by law, court order, or government regulation
  • Business Partners: With your consent, we may share information with partners who can assist with your real estate needs

Third-Party Services

Our website uses the following third-party services:

  • FormSubmit: For processing contact and lead form submissions (formsubmit.co)
  • Google Maps: For displaying our location on the contact page

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these external services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For real estate transactions, we may retain records for the period required by applicable real estate regulations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

How to Delete Your Data

If you wish to delete your personal information from our systems, you may:

  1. Send an email to help@altusgroup-inc.com with the subject line "Data Deletion Request"
  2. Call us at +1 (626) 394-7826
  3. Send a written request to: ALTUS GROUP INC, 101 Mountain Ave SW, Roanoke, VA 24016

We will process your request within 30 days. Please note that certain information may be retained as required by law or for legitimate business purposes.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our website, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ALTUS GROUP INC
101 Mountain Ave SW
Roanoke, VA 24016
Phone: +1 (626) 394-7826
Email: help@altusgroup-inc.com